Frequently Asked Questions
Honesty is a founding principle at Grosvenor Mobility, and we are driven to be nothing but that with our customers. This means, not misleading our customers with estimated prices on products made to an exact specification.
As an example, our rise and recline chairs have over 250 material varieties and colours, 8 types of motor and mechanism, 6 chair styles, 5 types of back cushions and 10 additional extras available – giving a total of 660,000 configurations of a single chair.
And that’s before taking measurements and dimensions.
Ultimately, Grosvenor Mobility believe our customers’ purchases are as unique as they are. We never oversell or mislead and, with a few small changes to a specification, will do our best to bring your new chair within budget.
We dispatch all brochures within one working day of request.
Alternatively, you can call us for more information on any of our products and services on 0808 149 9591.
At Grosvenor Mobility we want our customers to be comfortable in their furniture and in their homes. Therefore, we actively encourage our customers to have a friend or relative present during any home trial, demonstration, delivery or remedial visit as it can help our customers feel more relaxed, safe and supported.
If a friend or family member is not available, do not worry. All Grosvenor Mobility employees will show identification at the point of arrival, whilst our Demonstrators are also Occupational Therapy trained – meaning they can assess your circumstances and medical needs to best advise our customers on the product that’s right for them.
Not at all. In fact, we price hold all quotations for 60 days – giving you time to discuss with friends and family, compare quotations and take time for yourself to decide.
All Grosvenor Mobility Demonstrators are Occupational Therapy trained and certified, enabling them to discuss and assess customer circumstances and medical needs to best advise on an appropriate product and specification.
As every product is built to an exact specification, estimating production and delivery scales can be difficult.
We currently average a 3-5-week turnaround time from order placed, to installation in the home. There may at times be factors which extend this estimated timescale, such as component availability or a highly specialised and bespoke order, though we will be sure to inform our customers at the point of purchase and throughout the production stages of these.
Under certain circumstances we can fast-track qualifying orders for our customers with an average turnaround time of 2-3-weeks. Please ask at the point of enquiry and/or sale for more information.
At Grosvenor Mobility, we understand that people change their mind from time to time.
Which is why we will happily discuss and action changes to your order if request within 48 hours of the order being placed.
If you find however that you wish for amendments to be made after the allocated 48 hours, do not worry. We still may be able to action your requested changes based upon the orders manufacturing progress.
In the first instance of wanting to make amendments to your order, please call our Customer Care team on 0808 301 3390 to discuss. Once agreed, we will confirm your changes in writing and amend our internal documents.
In the unlikely event you experience difficulties or have a concern with your rise and recline chair or adjustable bed, simply call 0808 301 3390 where our team of customer care specialists will be happy to discuss your concerns and work together to rectify any issue.
For more information, please visit our Aftercare and Warranty page.